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Refund and Return Policy
Effective Date:14-7-2025
At Sheevo, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 7 days of delivery. Please review the policy below to ensure a smooth return process.
1. 7-Day Return Policy
You may return an item within 7 days of the delivery date if it meets the following conditions:
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The item is unused, unworn, and in its original condition.
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All tags, labels, accessories, and original packaging are intact.
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You have the original invoice or proof of purchase.
2. Non-Returnable Items
We do not accept returns on:
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Items marked as Final Sale or Non-Returnable.
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Personalized or custom-made products.
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Gift cards or downloadable digital products.
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Items damaged due to misuse, wear and tear, or incorrect handling.
3. How to Initiate a Return
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Email us at returns@sheevo.com within 7 days of delivery.
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Include your order number, reason for return, and clear photos of the product (if damaged or incorrect).
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Our support team will review your request and provide return instructions.
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Ship the item back using a trackable courier service.
Note: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect item received).
4. Refund Process
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Once we receive and inspect the returned item, we will notify you about the status of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping charges (if any) are non-refundable.
5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery at support@sheevo.com.
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Include your order number and photos of the issue.
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We will replace or refund the item at no extra cost.
6. Cancellations
Orders can be canceled only before they are shipped. Once dispatched, the return policy applies.
To request a cancellation, contact us as soon as possible at orders@sheevo.com.
7. Contact Us
For any questions or concerns, reach out to us:
Sheevo Customer Support
Email: support@sheevo.com